Shipping Policy

Last updated: 11-07-2026

We strive to deliver your order to you as quickly and correctly as possible. Below you will find all the information regarding our shipping and delivery policy.

1. Processing time (dispatch)

Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive a tracking code via email.

2. Delivery time

After processing, the average shipping time is 1 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods, holidays, or due to customs procedures.

3. Shipping method and origin

To prevent waste and reduce CO₂ emissions, we ship directly from our supplier in China. As a result, depending on the country of delivery, customs charges may apply. Our shipping partners are: [Shipping services].

4. Shipping costs

Shipping costs are shown at checkout and depend on the weight, destination, and the chosen shipping method.

5. Monitoring tracking — customer responsibility

• The customer is personally responsible for keeping an eye on the tracking code via our website and the link provided by email.
• The customer must track whether the package is delivered to their home or sent to a pickup point, and must collect it from there if necessary.
• If delivery takes longer than expected or if there is an issue, always send an email to hello@elodielondon.com first, instead of immediately opening a chargeback or refund.

6. Responsibility during shipping

• If the tracking information indicates that the package has been delivered, the responsibility lies with the customer.
• Check your address carefully; errors must be reported within 24 hours of ordering via hello@elodielondon.com.